SUMMARY

Motivated MBA with over 10 years of broad technical and management experience.  A natural leader and collaborator with exceptional communication and analytical skills.  Excels in positions with multiple role requirements.  Seeking an opportunity to combine technical expertise and business skills.

EDUCATION

University of San Francisco, Masagung Graduate School of Management

Graduated 2006 – Master of Business Administration
McGowan Scholar 2005 – 2006
Graduate Business Association – Information Technology
President Technology Club
 

San Francisco State University

Graduated 1997 – Bachelor of Arts in Political Science
President – Political Science Students Association

WORK EXPERIENCE

Original Job Posting
   

• Perform lifecycle management of Open Source applications, including: application choice, business analysis, presentation of findings, deployment, delivery, documentation, training and operationalizing the application.
• Act as the product manager, project manager, and technical lead for Open Source Applications and Open Government Initiatives.
• Compose project plans, decision matrixes, training documents, marketing materials, press releases, and City-wide policies for Innovative Technology projects.
• Project/Product manage the DataSF.org and App Showcase projects.
• Analyze IT infrastructure, policies, and business procedures of the Assessor’s office and presented steps to modernize with minimal risk and greatest ROI.
• Lead a multi-jurisdictional group and Project/Product managed the App Catalog
• Published and Presented on Open Source and Open Government on behalf of San Francisco

• IdeaExchange” suggestion added to core Salesforce App
• Maintained global role hierarchy and security permissions within Salesforce.com (SFDC).
• Managed third party integrations including vendor management, creation of use-cases, and QA
• Performed troubleshooting of technical and business workflow issues within SFDC.
• Gathered requirement and produced reports and dashboards for managers.
• Created training documentation and perform training for SFDC.
• Performed data analysis and clean-up on a dataset of 450,000 records.
• Evangelized SFDC within Bio-Rad to increase global adoption.

• Managed the design and implementation of an enterprise Configuration Management Database (CMDB).  Developed and trained four departments on CMDB usage within the ITIL framework.
• Led the implementation of ITIL-based policies for Global IT infrastructure.  I led a five-member team in evaluating all business and IT processes for Data Center Operations. Built a project plan listing areas for improvement in training and efficiency in the Data Center. I evaluated  the as-is process and identified improvement opportunities in batch processing, documentation, project coordination, analysis of staffing needs, and automation.
• Reduced datacenter operator costs by 12.5%.

• Managed IT staff in four offices.
• Designed and implemented an enterprise level IT infrastructure capable of supporting current and future business needs
• Advised executives on IT requirements in partnership negotiations

• Managed a team of five tasked with rolling out 150 Windows 2000 client upgrades
• Directed the technical team in the build out of additional floors
• Acted as the in house expert of non-standard software and hardware including legal software and video conferencing.

• Responsible for all LAN/WAN maintenance and growth.
• Created a secure environment separating the business and patent functions of the company using VLANs.

•  Help Desk person for an office of 110 employees.
• Generalist tasked with PBX, Desktops, Servers, and A\C.
• Managed the technical aspects of the office expansion.

TECHNICAL EXPERIENCE

Hardware

• Network – Routers, Switches, Firewalls, Wiring, CCNA
• Server – Rack-mount, RAID Arrays, Tape backups, Blades
• Desktops and Laptops
• Telephones – PBX and CBX

Software

• Open Source - Drupal, Wordpress, SugarCRM, Wikis & many more
• Microsoft – Operating system, Office Suite, Anti-Virus, Server components, MCSA
• Linux – Open Source, MySQL, PHP, Apache
• Desktop – Terminal services, Ghost, Anti-Virus
• Virtual – VMWare, Virtuozzo, 3Tera